Terms of sale

GENERAL CONDITIONS OF SALE

Effective from 01/04/2025

Premises:

This e-commerce website whose address is www.friuliveneziagiuliashop.it (hereinafter the “Site”) is owned by:

PromoTurismoFVG

Registered office: via Locchi n. 19 | 34123 – Trieste

Administrative and operational headquarters: via Della Vecchia Filatura n. 10 | 33035 – Torreano di Martignacco

Tax Code: 01218220323

VAT: 01218220323.

 

The Site is dedicated to the promotion and online sale of PromoTurismoFVG-owned branded products/merchandising distributed and/or marketed under an e-commerce site use and sales concession agreement by Keepup Società Benefit srl, with registered office in Udine, vicolo Gorgo n. 8, VAT no. and tax code 02972550301 (hereinafter the “Seller”), exclusively to the end customer (hereinafter also the “Purchaser” or simply the “Customer”), as defined in the following art. 1. The Conditions of Sale apply, without any limitation or condition, to all sales of products offered by Keepup Società Benefit srl on the e-commerce website (hereinafter the “Site”), accessible:

- via the Internet at www.friuliveneziagiuliashop.it.

 

Keepup Società Benefit srl invites the Customer to carefully read the conditions below before completing the product purchase procedure. These General Conditions of Sale can be printed and/or stored on another durable medium accessible to the Customer. The sending of the purchase order by the Customer is equivalent to total and unconditional acceptance of the conditions of sale at that time published on the Site, as well as of the General Conditions of Use of the Website. If the General Conditions are accepted on behalf of third parties (natural or legal persons, entities, associations or other subjects), the Customer declares and guarantees that he/she has the powers of representation and, in any case, that he/she is legitimately authorised to make the acceptance of the General Conditions, thereby binding the represented subject.

 

All content present or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sounds, illustrations and software (hereinafter referred to collectively as “Site Content”), is the property of PromoTurismoFVG or its licensors or partners or suppliers of PromoTurismoFVG itself and is protected by European and Italian laws that protect copyright and intellectual and industrial property rights. No part or element of the Site or its Content may be copied or retransmitted by any means and the Site, its Content and all related rights will remain the exclusive property of PromoTurismoFVG or its licensors or partners or suppliers of PromoTurismoFVG itself, unless otherwise agreed to be formalized in writing under penalty of nullity.

 

Keepup Società Benefit srl complies with the regulations on distance contracts pursuant to articles 49 and following of Legislative Decree no. 206 of 6 September 2005 (so-called “Consumer Code”), as well as those relating to electronic commerce pursuant to Legislative Decree no. 70 of 9 April 2003. These general conditions must be considered an integral and substantial part of the contract.

Any information, support, request or complaint can also be forwarded to the email address: promoturismo@keepupshop.com.

 

The General Conditions of Sale may be modified at any time. Any modifications and/or new conditions will be in force from the moment of their publication on the Site, in the “ Conditions of Sale ” section. Customers are therefore invited to regularly access the Site and consult the most updated version of the General Conditions of Sale, before making any purchase.

Keepup Società Benefit srl reserves the right to modify these General Conditions of Sale at any time, with effect from the date of publication on the Site. In any case, the General Conditions of Sale applicable to an Order are always those accepted by the Buyer at the time of sending the Order.

 

These General Conditions of Sale do not regulate the supply of services or the sale of products carried out by third parties using direct links to the site www.friuliveneziagiuliashop.it through banners or other hypertext links. Keepup Società Benefit srl may in no case be held responsible for the supply of services promised by third parties or for the execution of e-commerce transactions between the Customers of Keepup Società Benefit srl and third parties.

1. Definitions

1.1 In these general conditions, the terms indicated with a capital letter, singular or plural, will have the meaning indicated below, unless a different meaning is explicitly stated:

• “ Purchaser ” and also “ Customer ”: pursuant to art. 3, paragraph I, letter a) of the Consumer Code, the Consumer who is a natural person, over 18 years of age (or, if a minor, authorised by his legal representative), who, in relation to the purchase of the Products, acts for purposes other than any entrepreneurial, commercial, professional or artisanal activity he may carry out and who uses the Site in a personal capacity;
• “ Force Majeure ”: means events beyond the control of the Seller, including but not limited to pandemics and epidemics or other natural disasters, strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence or failure of public or private telecommunications networks;
• “ Consumer Code ”: Legislative Decree 6 September 2005, n. 206, and subsequent amendments and additions, as in force on the date of publication of these General Conditions of Sale;
• “ General Conditions of Sale ” or simply “ General Conditions ”: these General Conditions for the sale of Products on the Site, which constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) of the Consumer Code and by Legislative Decree 9 April 2003, n. 70, containing the rules of electronic commerce;
• “ Order Confirmation ”: the declaration confirming the Order issued by the Seller, as provided for in the General Conditions;
• “ Customer ” and also “ Purchaser ”: pursuant to art. 3, paragraph I, letter a) of the Consumer Code, the Consumer who is a natural person, over 18 years of age (or, if a minor, authorised by his legal representative), who, in relation to the purchase of the Products, acts for purposes other than any entrepreneurial, commercial, professional or artisanal activity carried out and who uses the Site in a personal capacity;
• “ Cookie Policy ”: the information provided regarding the use of cookies through the site, including how to set the related preferences;
• “ Credentials ”: ​​username and password, which the Customer will be asked to choose at the time of Registration. The Credentials chosen by the Customer during Registration allow subsequent access to the “Account” area;
• “ GDPR ”: EU Regulation 679/2016 and subsequent amendments and additions regarding the processing of personal data;
• “ Total Amount Due ”: the total amount due, consisting of the price of the Product, Shipping costs, if applicable, and any other additional costs, as resulting from the Order Confirmation;
• “ Order Form ”: method of issuing an Order without an Account, for the purchase of Products;
• “ Account ”: the personal profile of the end Customer, which is activated only upon Registration and which is subsequently made accessible to the end Customer, with the insertion of the Credentials, for access to the Site, as provided for in the General Conditions;
• “ Order ”: the purchase proposal issued by the Customer via Account or by completing the specific Order Form on the Site;
• “ Multiple Order ”: means Orders having as their object a plurality of products;
• “ Party ” or “ Parties ”: the Seller and/or the End Customer, severally or jointly;
• “ Site ”: E-commerce website whose address is www.friuliveneziagiuliashop.it used for the sale of Products. The Seller may connect or associate with sites, hosted platforms. It will be possible to connect to such third-party services through the Site in compliance with the conditions of use as better specified in the Terms of Use of the Site as well as the applicable legislation on the processing of personal data;
• “ Product ” and “ Product Sheet ”: product sold by the Seller via the Site, of the quality and quantity declared in the relevant product sheet, which indicates the main characteristics as well as the price including VAT;
• “ Registration ”: Customer registration, with email and password (the first will function as username) for the creation of the Account and the release of the Credentials;
• “ Services ”: the services provided by the Seller, which consist of making available to Users information services on the Products, as per the relevant Product Sheets, sales, after-sales and customer service services, services in the event of withdrawal, returns or complaints;
• “ Shipping ”: means the delivery of the Product by the Seller to the courier, for shipment to the address indicated by the Customer in the Order; 

2. Account Registration and Cancellation

2.1 The Customer may always register for free. Registration is not mandatory. Upon Registration, the Customer will enter the Credentials to allow access to the Account and the Credentials will be subsequently requested at each access. When creating your Account, you must provide data and the information requested accurately and completely, the fields marked with an asterisk are mandatory. Any personal data collected with Registration will be processed as indicated in the Privacy Policy.

 

2.2 Keepup Società Benefit srl works to protect the personal information of its customers by providing a high level of security, but the Buyer also has a role in protecting his/her personal data. In particular, the Buyer must maintain the security of his/her online transactions, for example by refraining from communicating his/her username (Buyer's email address) and/or password to others and by changing said password regularly.

The use of the Buyer's registration/access username and/or password constitutes proof of the Buyer's identity for the purpose of exercising the right of Keepup Società Benefit srl, upon confirmation of the Order by Keepup Società Benefit srl, to demand the relevant amounts. The computer records of Keepup Società Benefit srl will constitute proof of the communications, Orders and payments between the Parties.

 

2.3 Keepup Società Benefit srl. and/or its commercial partners shall not be in any way responsible for the improper use and/or disclosure to third parties of the Buyer's registration/access information.

The provision of the credit card number and the final validation of the Order constitute proof of acceptance of the Order and make the sums indicated for the purchase of the products indicated in the Order payable. The computer records, stored in the computer systems of Keepup Società Benefit srl and of the partners of Keepup Società Benefit srl, will be considered proof of the communications, Orders and payments between the Parties.

 

2.4 In the event of a request to cancel the Account, the Seller may temporarily maintain, in whole or in part, the account information for the sole purpose of executing any purchases made and/or being able to conclude accounting or tax procedures. 

3. Stipulation and conclusion of the contract

3.1 The purchase of Products on the Site, in the manner that follows, is permitted only to persons who are at least 18 years of age. The Customer declares and guarantees that he or she is of legal age and has the legal capacity and ability to act required by law for the acceptance of the General Conditions and undertakes to comply with the provisions thereof. Persons under the age of 18 may not make purchases on the Site. It is therefore forbidden for such persons to proceed with Registration and/or make purchases on the Site. Keepup Società Benefit srl cannot in any case be required to verify the capacity to act of customers and, without prejudice to the responsibility of its parents or legal guardians for such Order and for the relative payment, Keepup Società Benefit srl reserves the right to cancel the order and/or to refuse to execute orders from those who do not have the capacity to contract.

The Customer who makes purchases on the Site undertakes to indemnify the Seller from any liability in the event that he has made purchases on the Site without respecting his national law regarding purchase limits for reasons of age.

 

3.2 The contract between Keepup Società Benefit srl and the Customer via the Internet is concluded by completing the following procedure, available only in Italian, which can always be corrected, modified and cancelled, up until the moment the order is sent:

• by accessing the website www.friuliveneziagiuliashop.it , the Customer must add the desired products to the cart, complete all subsequent pages following the instructions (i.e. the pages: "Customer Data", "Payment Method" and "Order Verification"), and electronically transmit to Keepup Società Benefit srl the page with the personal data necessary for this purpose and the purchase order; the personal data collected will be processed by the Seller and/or the Shipping Agent and/or by third parties who provide services for the functioning of the Site as provided for in the Privacy Policy.

• the Order page contains information on the main characteristics of each product ordered and the relative price (including VAT), a summary of the data entered by the Customer, the type of payment chosen for the purchase, estimated delivery times to be considered merely indicative and not binding for the Seller, the conditions and any costs for the delivery and transport of the products, as well as a link to these general conditions of sale;
• before proceeding with the order submission, the Customer will be able to identify and correct any possible errors that may have occurred while filling in the fields and the Customer will be asked to accept these general conditions of sale and consent to the processing of their personal data, by flagging the specific confirmation space. It is recommended to carefully read the general terms and conditions that regulate the sale and purchase;
• an order will be considered sent when Keepup Società Benefit srl receives the order proposal electronically and the order information has been preliminarily verified as correct;
• the Customer expressly acknowledges that the forwarding of the order, following confirmation of the same according to the following art. 3.3, implies the obligation of the Customer to pay the price and other amounts due pursuant to these general conditions of sale;
• the contract is not considered perfected and effective between the Parties in the absence of full payment by the Customer of the price set out in the order. 

3.3 The contract stipulated between Keepup Società Benefit srl and the Customer must be considered concluded, without prejudice to the provisions of point 3.4 below, with the acceptance of the order by Keepup Società Benefit srl and the full payment of the price by the Customer, provided that the entire order procedure has been completed fully and correctly, without any error messages being highlighted by the Site. Acceptance of the order is considered expressed with the order confirmation email to the Customer, unless otherwise communicated in any other way. The order confirmation email contains the details of the Customer's data and the order, a reference to these general conditions of sale applicable to the contract via a direct link to the same, the price of the goods purchased, the chosen payment method, the transport costs and times, the applicable taxes and duties, the indication of the right of withdrawal and the shipping address to which the goods will be sent. In the order confirmation email, the Customer will also find the Order number, which must then be used in any subsequent communication with the Seller, as well as the billing address. A second email will be sent to the Customer when the Order is shipped. Keepup Società Benefit srl will not be responsible in the event of an invalid email address being entered and/or failure to receive the Order Confirmation email for reasons not directly attributable to it. In this case, the sale will be considered final, but the Customer may nevertheless exercise the right of withdrawal under the conditions set out in Article 7 of these General Conditions of Sale. Keepup Società Benefit srl recommends that the Customer keep these electronic communications on paper or electronic media. The Customer undertakes to verify the accuracy of the data contained in the confirmation email and to promptly communicate any corrections to Keepup Società Benefit srl at the email address indicated in the introduction to these general conditions.

 

3.4 Keepup Società Benefit srl reserves the right not to take charge of, suspend, cancel or refuse to execute the order regardless of the nature and progress of the fulfillment, in the event of:

• failure to pay or partial payment of any amount due by the Customer,
• in the event of fraud or attempted fraud relating to the use of the PromoTurismoFVG Website, including with reference to previous Orders,
• if orders are incomplete or incorrect, or if products are no longer available.
• if it is evident that, in relation to the content of the order itself (price, quantity, description of the products as shown on the Site), a recognisable error has occurred (1431 cc), by way of example, consider the purchase of a product at a clearly non-market price, the illegitimate or repeated use of a discount already used and no longer usable,
• or when a situation is clearly in conflict with the will – of Keepup Società Benefit srl or the Customer – to proceed with the order.

In the above cases, the Customer will be informed promptly by email and in any case within 30 days that the contract cannot be executed and that Keepup Società Benefit srl cannot confirm or must cancel the purchase order specifying the reasons. In the event that the Customer has already paid the price of the products subject to the unprocessed order, the following article 4.4 will apply.

It is understood that ownership of the products ordered will remain with Keepup Società Benefit srl until the entire amount of the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer.

3.5 Pursuant to art. 12 of Legislative Decree 70 of 2003, Keepup Società Benefit srl informs the Customer that each order sent is stored in digital or paper form at its headquarters, according to confidentiality and security criteria for the time necessary to execute the contract and, in any case, within the terms of the law . The Customer may at any time request a copy from Keepup Società Benefit srl.

3.6 It is specified that the Seller does not accept orders by telephone and/or e-mail or in ways other than those provided for in art. 3. Orders by telephone and/or e-mail are therefore prohibited.

 

4. Product Information, Product Availability

 

4.1 The Buyer can select one or more products from the different categories available on the Site. The Products on sale are those described on the pages of the Site, where each Product is accompanied by a Product Sheet. In any case, it is understood that Keepup Società Benefit srl may change at any time the assortment of products offered for sale on the Site and may periodically update and modify the information, the description of the products, for the purpose of further improving the Product. In any case of purchase, the information and description of the Product contained in the Product Sheet will be valid, as indicated in the Order sent by the Buyer.

 

4.2 The image accompanying a product may not be perfectly representative of its characteristics, but may differ in color, size and accessory products. Furthermore, any modification of the packaging of the Product will not alter the quality and characteristics of the same, as detailed in the relevant descriptive Product Sheet.

 

4.3 Product availability refers to the moment in which the Customer consults the product sheets published on the Site, which may indicate any unavailability, even temporary, of individual products. These must however be considered purely indicative due to the failure to update the actual stocks of the products in real time at the time of purchase and Keepup Società Benefit srl cannot exclude that errors or variations may occasionally occur. Keepup Società Benefit srl will not be in any way responsible for the temporary or permanent unavailability of one or more products. In the event of total or partial unavailability of the requested products, Keepup Società Benefit srl will reimburse the Customer for any amount already paid for those items no longer available, informing him promptly with written communication or by e-mail as indicated in point 3.4.

 

4.4 The Seller will refund the amount of the goods no longer available by crediting the same payment method used by the Customer for the purchase within fourteen (14) calendar days from receipt of the aforementioned communication. Any delays in crediting may depend on the type of credit card or payment solution used.

 

4.5 Before sending the Order, the Buyer may view on the Site all the information referred to in Article 49 of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) such as, by way of example and not limited to, information relating to the Seller, the price, including taxes and shipping costs, the essential characteristics of the product/s that the Buyer wishes to purchase and together with all other mandatory information required by Italian law.

 

4.6 The products comply with the applicable legislation in Italy in force at the time of the Order. The information and content available on the Website are provided “AS IS” (in the state in which they are found) and Keepup Società Benefit srl does not provide any guarantee of any kind, whether express or implicit, in relation to the integrity, accuracy, timeliness, non-infringement of third party rights, availability, reliability or completeness of the information and content, including but not limited to information on the products, accessories or services appearing on the Website and/or their suitability for a specific use. Keepup Società Benefit srl shall not be in any way responsible for the improper use of the products and/or services by the Buyer and/or recipient of the Order, and in particular for the case of failure to comply with the instructions for use of the products. Keepup Società Benefit srl shall not be in any way responsible for any damage caused to the Buyer or third parties resulting from such non-compliant use.

For any questions regarding the products and their use, for any further questions or requests, the Buyer can contact the team by calling Customer Service at the following landline numbers +39 0432 1792448 or mobile, also whatsapp, +39 3519359965 from Monday to Saturday from 10 am to 1 pm and from 3 pm to 7 pm.

 

4.7 Keepup Società Benefit srl cannot guarantee that the information contained within the product packaging will be translated into all the languages ​​of the European Union. However, this information will be available at least in Italian and/or English.

 

4 Letter A) - Limitation of liability

Keepup Società Benefit srl shall not be liable in any way for any violations of these General Conditions of Sale, even if foreseeable, attributable to the actions of a third party, to the fault of the Buyer, to the occurrence of a force majeure event or to any other event that is not reasonably under the exclusive control of Keepup Società Benefit srl.

The information and content available on the Website are provided “AS IS” (in the state in which they are found) and Keepup Società Benefit srl does not provide any guarantee of any kind, whether express or implied, in relation to the integrity, accuracy, timeliness, non-infringement of third party rights, availability, reliability or completeness of the information and content, including, by way of example, information on the products, accessories or services appearing on the Website and/or their suitability for a specific use.

Keepup Società Benefit srl declines all responsibility for direct and indirect damages, whether foreseeable or not, resulting from and/or connected to the use of the website by the Buyer. In the event that Keepup Società Benefit srl is held responsible due to damage suffered by the Buyer and attributable solely to the transmission of an order, such responsibility will be limited to the amount of the order paid by the buyer to Keepup Società Benefit srl.

Nothing in these General Conditions of Sale excludes or limits the liability of Keepup Società Benefit srl towards the Buyer and/or recipient of the Order for fraud, death or personal injury caused by the negligence of Keepup Società Benefit srl, violation of the applicable provisions of the Italian Consumer Code or any other liability that cannot be excluded or limited by law. Any claim presented by users of the Site, including all Buyers, against Keepup Società Benefit srl must be presented within six (6) months following the occurrence of the event that is the subject of the claim.

 

5. Prices

 

5.1 The sales prices displayed on the Site are indicated in Euros, are inclusive of VAT and refer only to products sold online. Keepup Società Benefit srl may change the sales prices of its products at any time and without notice. It is specified that the prices of the products offered for sale on the Site are applicable in the context of distance selling via the Internet and may be different from the retail prices applied in the points of sale of the products with the Brand owned by PromoTurismoFVG.

 

5.2 The price applied will be the one in force at the time of the order and indicated in the order confirmation email, without considering any price increases or decreases, including for promotions, that may occur subsequently. The provisions of the previous article 3.4 remain valid.

 

5.3 Furthermore, the Seller, as part of its business, may offer discount coupons that can be used by the date indicated on the coupon itself and, if indicated therein, upon reaching the minimum spending amount. It is not possible to redeem the discount coupon after the expiration date.

Unless otherwise specified on the coupon, discount vouchers can be used only once per Customer, during the specified validity period, and cannot be combined with other commercial/promotional initiatives.

In the case of purchase at the Point of Sale, the discount coupon must be presented to the staff during the payment phase before the receipt is issued; in the case of purchase on the e-commerce site, the discount coupon must be entered in the cart page in the Discount code box - once the code has been applied, the system will update the total amount of the order net of the value of the coupon.

The credit represented by the discount voucher is not refundable for cash or converted into money.

Promotional coupons will not be refunded if the buyer decides to partially or completely return the products.

Coupons cannot be transferred to third parties.

Please note that all purchases made with a discount voucher are subject to our Terms of Sale.

 

5.4 Shipping costs, which are the responsibility of the Customer for orders under €65.00 (including VAT), as specified in the following art. 8.3, are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process and before making the payment on the order verification page.

 

5.5 The issuing of an invoice is not mandatory unless requested by the Customer no later than the time the transaction is carried out, as indicated in art. 22 of the Presidential Decree of 26/10/1972 n. 633. By sending the order to Keepup Società Benefit srl, the Customer agrees to receive the invoice/receipt in electronic format. The Customer may receive the invoice/receipt in paper format by making an express request to Keepup Società Benefit srl. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice.

 

5.6 Keepup Società Benefit srl respects and complies with EU Directive 2019/2161 (so-called “Omnibus Directive”) and the related national implementing decree, guaranteeing all its consumers clarity and transparency on the offers and promotional campaigns practiced from time to time. This legislation issued to protect consumers regulates, among other things, the methods of indicating the prices of products offered by professionals, providing specific rules regarding the price of the product practiced before the announced reduction. In particular, Article 6 bis of the Omnibus Directive (new Article 17-bis of the Italian Consumer Code) establishes that, whenever a reduction in the price of a product is announced, the “previous price” applied by Keepup Società Benefit srl must be clearly displayed to the consumer. “Previous price” means the lowest price applied to the product in the last 30 days prior to the start of the promotion. The calculation of the announced price reduction must be carried out on the basis of the previous price. For the sole purpose of transparency and completeness, Keepup Società Benefit srl is permitted to also indicate the original price, or the selling price of the product recommended by the manufacturer outside of promotional periods.

6. Payments 

6.1 Each payment by the Customer may only be made using one of the methods indicated in the payments section of the Site.

It is specified that any bank charges will be borne exclusively by the Customer, even in the event of a refund.

If the Customer pays by credit card, the transaction will take place via a secure site to which the Customer will be automatically directed after opting for this payment method.

Transactions will take place through the STRIPE Inc. platform, with registered office at 510 Townsend St.- CA 94103 – San Francisco.

The data will be transmitted to this operator in protected mode, through encrypted transfer with a 128-bit SSL (SecureSocketLayer) system.

If the Customer selects a different payment method, he/she will be redirected to the websites of the chosen payment service providers and will have to pay the Total Amount Due according to the authentication and payment procedure provided for and regulated by such providers, according to the terms and conditions of the contract agreed between the Customer and such providers, authorising the Seller from now on. to receive the data.

 

6.2 For payments made by credit card, the actual charge of the order amount will only occur when the order is completed and ready for shipment. If the unavailability of a product is detected after the order has been registered and in any case in the event of cancellation of an order already paid, Keepup Società Benefit srl will refund the transaction amount to the Customer as provided for in the previous article 4.4.

 

6.3 All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, for the protection of the Customer. If the charge is not possible due to the Customer's actions and fault, the sale will be terminated pursuant to art. 1456 of the Civil Code. The Customer will be promptly informed via e-mail.

 

6.4 Communications relating to the payment and the data communicated by the Customer when this is carried out take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits. In particular, the personal and confidential data relating to the means of payment used (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the Site and the servers used by the Seller, according to the security procedures implemented by the Seller and the Manager, as provided for in the Privacy Policy. The Seller therefore never has access to and does not store the data relating to the means of payment used by the Customer for the payment of the Products.

 

6.5 In addition to the payment methods described above, to purchase products it is possible to use the credit included in the “Gift Card”. The Gift Card can be purchased on the Site. The Gift Card can be used one or more times to pay for an order until the amount of the available credit is reached, possibly completed by another form of payment accepted among those indicated in art. 6.1. Terms, conditions and methods of use of the Gift Card can be viewed at the following link: Gift Card .

 

6.6 Fraud Prevention, Keepup Società Benefit srl carries out accurate checks on all accepted payment methods in order to avoid fraud and illegal activities. We reserve the right to refuse transactions, sales or shipments if suspicious activity is detected. Keepup Società Benefit srl reserves, in any case, the right to suspend or cancel, at its sole discretion and at any time, the execution of an Order and/or the shipment of the products ordered in the event of non-payment or partial payment of any sum payable by the Buyer, in the event of late payment or in the event of fraud or attempted fraud through the use of the Website, even in relation to previous Orders.

 

7. Right of withdrawal

 

7.1 Pursuant to Article 52 of the Italian Consumer Code and without prejudice to the exclusions set out in Article 59 of the same code (see in particular the case of the supply of sealed goods that are not suitable for return for reasons of hygiene or related to health protection that have been opened after delivery), the Customer has the right to withdraw without penalty and without specifying the reason, within thirty days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered by the Customer in a single order and delivered separately, the term runs from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last good.

To exercise the right of withdrawal, the Customer is required to inform Keepup Società Benefit srl of his decision to withdraw from the contract by means of an explicit declaration through one of the following methods:

by letter sent by post to Keepup Società Benefit srl, Via G. Muratti n. 7 – 33100 Udine (UD),

e-mail to: promoturismo@keepupshop.com .

To this end, the Customer may use the standard withdrawal form provided for in Annex I, Part B of Legislative Decree no. 206 of 6 September 2005, as reported below:

· Recipient: Keepup Società Benefit srl, G. Muratti n. 7 – 33100 Udine (UD).

The undersigned __________ hereby notifies the withdrawal from the purchase contract of the following goods: [insert a description of the products purchased], ordered on _________ (or received on __________)

· Name, Surname, Address of the consumer's Customer(s)

· Order number

· Customer's signature (only if the form is notified in paper version)

· Date

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

The Buyer, exercising the right of withdrawal pursuant to this article, within the terms and according to the methods described below for the return of the product(s), may obtain at his choice:

a) the reimbursement of payments made to Keepup Società Benefit srl without undue delay and in any case no later than fourteen days from the day on which Keepup Società Benefit srl was informed of the decision to withdraw from this contract.

The refund will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise. Keepup Società Benefit srl reserves the right to withhold the refund until it has received the goods or until the Customer has demonstrated that he has sent back the goods, depending on which situation occurs first;

b) the exchange, only at the point of sale, of products purchased on the Site with other branded products owned by PromoTurismoFVG located in Udine, via G. Muratti n. 7 of an amount equal to or greater than that of the returned products, at the price applied at the point of sale at the time of the exchange;

In the event of the return of all the products in the Order or in the event of the return of only some of the products in an Order, provided that they were purchased individually (i.e.: NOT purchased by benefiting from Special Promotions that allow the Buyer to obtain special discounts on the sale price of the single Product due to the effect of the joint purchase with other products - by way of non-exhaustive example: “Combo” Promotions), the amount of the refund and the value of the products to be exchanged referred to in the previous letters a) and b) correspond to the amount actually paid by the Buyer for the returned Products, including delivery costs (with the exception of additional costs resulting from the Buyer's possible choice of a type of delivery other than the least expensive type of standard delivery offered by Keepup Società Benefit srl).

While, the partial return of products purchased by benefiting from Special Promotions that allow the Buyer to obtain special discounts on the sales price of the single Product due to the effect of the joint purchase with other products (by way of example and not limited to: "Combo" Promotion) determines the loss of the discounts applicable on the other Products of the same Special Promotion NOT returned. Therefore, in the aforementioned case, the amount of the refund and the value of the products to be exchanged referred to in the previous letters a) and b) corresponds exclusively to the amount resulting from the difference between the total amount actually paid for all the products linked together by virtue of the Special Promotion reduced by the non-discounted sales price resulting in the Order Confirmation of the NON-returned products linked, by virtue of the same Special Promotion, to the returned product [1] and will not include delivery costs.

 

In case of exercising the right of withdrawal, the Customer returns the goods or alternatively delivers them to Keepup Società Benefit Srl at the following address 33100 - Udine, via G. Muratti n. 7, without undue delay and in any case within fourteen days from the date on which he communicated to Keepup Società Benefit srl his decision to withdraw from the contract.

In the case of returns by delivery to the point of sale located in Udine, via Zanon n. 4, it is necessary to present a copy of the purchase invoice/receipt.

In the event that the Buyer chooses the delivery method of the Products by collection at the point of sale located in Udine, via G. Muratti n. 7 pursuant to article 8.9 of these general conditions, the return of the purchased products may only be made in the Store located in Udine, via G. Muratti n. 7, no other return method is permitted.

The products must not have been opened and, in any case, must not be damaged and/or deteriorated and must be returned to Keepup Società Benefit srl in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them. All Products must be returned closed, in perfect condition, with all protective materials and with labels and stickers attached to the Products (if present), in addition to their original packaging, accessories and documentation. If the Product has been opened or is altered from its original condition in any way, the Seller reserves the right not to accept the Return. The Seller assumes no responsibility in the event of Products returned by mistake or objects forgotten in packages or returned Products.

If you receive a free "free" product or sample associated with the sale, you must also return that gift during the return procedure. If you make a full return of your order: all samples and freebies must be returned. If you make a partial return of your order, you can keep the freebies received only if they are directly associated with the product you have decided to keep. In the event of failure to return the "free" product or sample, Keepup Società Benefit srl reserves the right to reduce the refund amount and the value of the products to be exchanged by an amount equal to the sales price of the "free" product or sample not returned.

The Customer is responsible for the decrease in value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

In accordance with the provisions of art. 57, paragraph 1 of the Consumer Code, the return costs will be borne exclusively by the Buyer . Packages sent at the recipient's expense will not be accepted.

If the right of withdrawal is exercised, Keepup Società Benefit srl will not be responsible for any loss or damage to the products attributable to third parties.

Any risk connected to the return of the products will be exclusively borne by the Buyer and/or recipient of the Order itself, except in the case in which the Buyer recipient of the Order does not demonstrate that he has deposited the products to be returned with a carrier or at the Keepup Società Benefit srl point of sale.

The right of withdrawal is excluded in the case of sealed goods that are not suitable for return for reasons of hygiene or related to health protection and have been opened after delivery. The right to withdraw referred to in this article is not in any case granted to Buyers in the case of Orders relating to Customized Products.

Keepup Società Benefit srl Customer Service answers to the following landline numbers +39 0432 1792448 or mobile, also whatsapp, +39 3519359965 from Monday to Saturday from 10 am to 1 pm and from 3 pm to 7 pm.

 

7.2 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, in the General Conditions and in the Withdrawal and Returns Information for the consumer, it will not entail the termination of the contract and, consequently, will not give the right to any return or refund.

 

8. Shipping of products

 

8.1 The Shipping of the Products purchased on the Site is carried out to the Shipping address indicated by the Customer and reported in the Order Confirmation within the expected delivery times indicated in the Order Confirmation. Expected delivery times are to be considered merely indicative and not binding and in any case within 30 days from the date of conclusion of the contract.

 

8.2 The Shipping by the Seller of the Products purchased on the Site takes place exclusively in the Italian territory (including the islands), excluding Vatican City, San Marino, Campione d'Italia and Canton Ticino. The Seller reserves the right to change the Countries and geographical areas without notice. Such changes only apply to orders not yet confirmed on the date of the change. Furthermore, Shipping cannot be carried out to PO boxes or post office boxes.

In the event that the Shipping address is in an excluded country or in a PO box or post office, the Seller reserves the right not to execute the Order.

 

8.3 The Shipping costs of the Products may vary in relation to the Shipping method chosen by the Buyer and their amount will be expressly and separately indicated (in Euros and inclusive of VAT) in the Order and in the Order Confirmation. Deliveries are free for total orders starting from €65.00 (including VAT). If the total of the order is less than this amount, a fixed fee of €6.90 (including VAT) will be charged. For orders that include collection at the point of sale, shipping is always free, regardless of the amount of the order.

 

8.4 Shipping times are calculated considering only working days and therefore excluding Saturdays, Sundays and public holidays.

 

8.5 At the time of Shipment, i.e. delivery of the Products to the courier, the Customer will be sent an email confirming the Shipment, containing a link that will allow the progress of the Shipment to be followed.

 

8.6 A representative of the Carrier will make the delivery to the Buyer or the recipient of the Order and will ask them to sign an electronic receipt (in the absence of a terminal, it could be a paper one). This electronic receipt will constitute proof of delivery by Keepup Società Benefit srl, and of receipt by the Buyer, or the recipient of the Order, of the products ordered.

 

8.7 It is the Customer's responsibility to check the condition of the Product delivered to them. Therefore, the Customer is advised to check the integrity of the packaging and the number of Products received and is invited, where possible, to indicate any anomalies on the carrier's transport document. In the event that the packaging shows obvious signs of tampering or alteration, it is recommended to follow the procedures set out in the following articles 9.7 and 9.8. The application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains unchanged.

 

8.8 The Customer acknowledges that the collection of the Product is a specific obligation deriving from the purchase contract. Deliveries are made on working days (Monday to Friday). In the event of absence, the Buyer, or the recipient of the products ordered, will receive a notice of attempted delivery, with which they can contact the carrier at the address indicated on the notice in order to organize a new delivery. In the event that it is expressly indicated by the buyer, or the recipient of the products ordered, it will be possible to deliver the products to a third party.

In the event that the Carrier is not contacted, it will make a further step, following the first step. In the event that after two delivery attempts it has not been possible to deliver the package, the Buyer or the recipient of the Order will receive a notice in which the address of the Carrier's Center is communicated where the package will be kept for ten working days. The Buyer or the recipient of the Order will be able to collect the package from that Center. Upon expiry of this period, the contract will be considered terminated and the Purchase Order consequently cancelled pursuant to art. 1456 cc, the package will be returned to Keepup Società Benefit srl and the Buyer will be reimbursed, within fourteen (14) working days following the termination of the contract with the methods chosen at the discretion of Keepup Società Benefit srl, for the amount of his Order minus the costs of the unsuccessful delivery of the Product, the costs of return to the Seller and any other costs that Keepup Società Benefit srl may have incurred due to the failed delivery caused by the absence of the recipient.

No dispute can be raised regarding the shipment itself if the package appears to have been delivered. For this purpose, the Carrier's computer system is authoritative.

In the event that, before the expiry of the thirty-day period, the Customer requests to receive the Product again, the Seller will proceed with the new Shipment after charging, in addition to the costs of the same, the costs of returning the Product to the Seller and the storage costs.

 

8.9 Delivery to the Store consists of the possibility for the Buyer to come and collect his Order at the Keepup Società Benefit srl sales point located in Udine, via G. Muratti n. 7.

In-store delivery allows the Buyer or recipient of the Order to come and collect their package, ordered and paid for on the Site, at the Keepup Società Benefit srl store located in Udine, via G. Muratti n. 7.

If the Buyer chooses the in-store delivery method, the Buyer has 7 (seven) days to collect the package from the store. If this period expires without the Buyer having collected the package from the Store, the order will be cancelled and the buyer will be refunded the amount paid corresponding to the Order, according to the method chosen at the discretion of Keepup Società Benefit srl.

In order to collect the package at the Store, the Buyer may go to the Store bringing with him/her: (i) a valid identity document and (ii) the Order number that appears in the Order confirmation email. A third person duly delegated by the Buyer may collect the Order at the Store (to be presented in paper or digital form). The delegate must in all cases go to the store with (i) the authorization signed by the delegating Buyer, (ii) his/her own valid identity document, (iii) a copy of the identity document of the recipient of the order or of the Buyer as the case may be and (iv) the Order number. Upon delivery of the package, the Buyer or the person delegated by the Buyer or the recipient of the Order must sign a delivery document for the Order. This document constitutes proof of delivery for Keepup Società Benefit srl and receipt for the Buyer or the recipient of the Order of the products ordered. No dispute regarding delivery may be raised if the package is shown as delivered, as confirmed by the records of Keepup Società Benefit srl.

 

8.10 Keepup Società Benefit srl also reserves the right to take action in the competent courts to protect its interests in the event of any fraudulent behavior or action by the Buyer.

 

9. Legal guarantee of conformity

 

9.1 The Products sold on the Site may be covered, for Consumers, by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code (“Legal Guarantee of the Consumer”). It is understood that the Legal Guarantee is reserved exclusively for Consumers. The Buyer loses these rights if he does not report the lack of conformity to Keepup Società Benefit srl within two months of the date on which he discovered the defect. Keepup Società Benefit srl is liable when the lack of conformity becomes apparent within two years of delivery of the product. The action aimed at asserting defects not fraudulently concealed by Keepup Società Benefit srl expires, in any case, within twenty-six months of delivery of the product.

 

9.2 Keepup Società Benefit srl guarantees the conformity of the Products to the regulations applicable at the time of confirmation of the purchase order. The Customer accepts and acknowledges that Keepup Società Benefit srl does not provide any guarantee and does not assume any responsibility in relation to the conformity of the Products to the regulations that are applicable after confirmation of the order by the Customer.

 

9.3 In the event of a lack of conformity, the Customer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased goods. Keepup Società Benefit srl may refuse to carry out this remedy only if the repair and replacement are impossible or if the costs that it would have to bear are objectively disproportionate, taking into account the circumstances of the case.

The request must be sent in writing, by email to prooturismo@keepupshop.com or by registered mail, addressed to: Keepup Società Benefit srl, Via G. Muratti n. 7 33100 Udine (UD). Keepup Società Benefit srl will communicate its willingness to process the request, or the reasons that prevent it from doing so, within seven working days of receiving the request. In the same communication, if the Customer's request has been accepted, Keepup Società Benefit srl must indicate the methods and deadline for the return or replacement of the defective goods.

 

9.4 The Customer may request a reduction in the purchase price or the termination of this contract exclusively in the following cases:

(a) when Keepup Società Benefit srl has not completed the repair or replacement already requested or, where applicable, has not completed the repair or replacement within a reasonable period related to the nature of the product, in any case not exceeding 30 days, from when it was informed by the Customer regarding the lack of conformity, or when Keepup Società Benefit srl has refused to restore the conformity of the products;

(b) when a lack of conformity persists despite Keepup Società Benefit srl having attempted to restore the conformity of the products;

(c) when the Customer can demonstrate that the lack of conformity is so serious as to justify an immediate reduction in price or the termination of the sales contract;

(d) when Keepup Società Benefit srl has declared, or this clearly emerges from the circumstances, that it is not able to restore the conformity of the products within a reasonable time frame in relation to the nature of the product, in any case not exceeding 30 days, or without significant inconvenience for the Customer.

It is understood that the Customer will not have the right to terminate the contract if Keepup Società Benefit srl is able to demonstrate that the lack of conformity of the product is of minor importance.

In this case, the Customer must send his/her motivated request for resolution or price reduction to Keepup Società Benefit srl, which will indicate its willingness to proceed with the same, or the objective reasons that prevent it from doing so, within seven working days of receipt.

 

9.5 In the same communication, if the Customer's request has been accepted, Keepup Società Benefit srl must indicate the proposed price reduction or the methods of returning the defective goods following the termination of the contract. In such cases, it will be the Customer's responsibility to indicate the methods for re-crediting the sums previously paid to Keepup Società Benefit srl.

 

9.6 The Buyer, or the recipient of the Order, is invited to check the condition of the package and the products upon delivery.

In the event of anomalies in the package (damaged or open package, traces of liquid, etc.) and/or the products ordered (missing, defective or damaged products), the Buyer or the recipient of the Order must return the products to Keepup Società Benefit srl. following the procedures described below in articles 9.7 and 9.8 of these General Conditions of Sale, sending photographic documentation as proof, where possible, to the email address promoturismo@keepupshop.com. Failure to comply with the correct procedure excludes any recourse against the carrier and/or Keepup Società Benefit srl, including the right to a refund of the Order and/or the return of the products ordered.

The Buyer, or the recipient of the Order, may alternatively call the Keepup Società Benefit srl Customer Service to find out how to return the damaged, non-compliant and/or defective product or products. The procedure for returning damaged, non-compliant and/or defective products will be indicated by the Keepup Società Benefit srl Customer Service and must be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or replacement of the products in question.

 

9.7 The procedures that must necessarily be followed in the event of obvious damage to the package are the following:

the) in the event of an anomaly observed in the presence of a person responsible for the Carrier:

· Refuse the shipment and immediately formulate all the reservations regarding the anomaly in a clear and detailed manner. These reservations must be indicated by the Buyer or the recipient of the Order on a special form of the Carrier's delivery person.

· At the same time, report the refusal to the Keepup Società Benefit srl Customer Service at the following landline numbers +39 0432 1792448 or mobile phone, including WhatsApp, +39 3519359965 from Monday to Saturday from 10 am to 1 pm and from 3 pm to 7 pm.

ii) In the event of an anomaly noted in the absence of the responsible Carrier:

· Report any damage or deficiencies found and make any complaints and reservations to the Customer Service of Keepup Società Benefit srl at the following landline telephone numbers +39 0432 1792448 or mobile, including whatsapp, +39 3519359965 from Monday to Saturday from 10 am to 1 pm and from 3 pm to 7 pm.

iii) In case of “Delivery to Store”:

· Do not accept the package and report any damage or missing items to the sales assistant.

 

9.8 The procedure that must be followed in the event of a missing, damaged or defective product is the following:

 

the) The Buyer, or the recipient of the Order, must report the lack, defect, non-conformity or damage of the products ordered to the Keepup Società Benefit srl Customer Service at the following landline telephone numbers +39 0432 1792448 or mobile phone, including whatsapp, +39 3519359965 from Monday to Saturday from 10 am to 1 pm and from 3 pm to 7 pm.

ii) Keepup Società Benefit srl Customer Service may request information regarding the identity of the Buyer or the recipient of the Order and carry out any checks that may be useful. Keepup Società Benefit srl Customer Service will indicate to the Buyer, or the recipient, the procedure to follow to return the damaged or defective product, or to obtain the missing products.

Once the products have been received, Keepup Società Benefit srl will verify that such products are actually defective, damaged or do not correspond to the description provided on the Website.

- If this check is positive, in accordance with the provisions of Articles 130 and following of the Consumer Code, Keepup Società Benefit srl will replace the defective, damaged or non-compliant product and send it to the Buyer as soon as possible and in any case within 30 (thirty) working days of receiving the products. Shipping costs will be entirely borne by Keepup Società Benefit srl. In the event that Keepup Società Benefit srl is unable to replace the products within the aforementioned period, it will immediately notify the Buyer at the email address indicated at the time of registration and will reimburse the Buyer for the cost of such products and shipping costs if the Buyer provides proof of the cost incurred to return the products. The refund of the price will be made by Keepup Società Benefit srl using the methods chosen at its discretion as soon as possible, and in any case within 30 (thirty) working days of receiving the products.

- In the event that, after examining the returned products, Keepup Società Benefit srl reasonably believes that the products cannot be considered defective, damaged or not compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him, with shipping costs charged to him.

 

10. Applicable law and competent court, out-of-court settlement of disputes – Alternative Dispute Resolution (ADR)

10.1 The General Conditions are governed by Italian law, expressly excluding the application of the so-called Vienna Convention.

 

10.2 For any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the competent court for the Consumer is the court of the place where the Consumer resides or has elected domicile.

 

10.3 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Seller informs the Consumer that, in the event that he has submitted a complaint to the Seller, following which it has not been possible to find a negotiated solution, the Seller will provide information regarding the Alternative Dispute Resolution bodies for the extrajudicial resolution of disputes relating to obligations arising from a contract concluded with the Consumer on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code).

 

10.4 The Seller also informs the Consumer that a European platform for the online resolution of Consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the Consumer will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online dispute resolution procedure in which he is involved.

 

10.5 In any case, the Consumer retains the right to bring the dispute arising from these General Conditions of Sale before the competent ordinary court, regardless of the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, of promoting an out-of-court resolution of disputes relating to consumer relationships by resorting to the procedures set out in Part V, Title II-bis of the Consumer Code.

 

11. Customer Service

11.1 The Customer may request information, send communications, request assistance or forward returns or complaints by contacting Customer Service using the following methods:

- to the email address: promoturismo@keepupshop.com

- by telephone at the landline number +39 0432 1792448 at the mobile number +39 351 9359965

Customer Service is available from Monday to Saturday from 10am to 1pm and from 3pm to 7pm and is able to communicate with Customers only in Italian and English.

To this end, the Customer's personal data will be processed as provided in the Privacy Policy.

 

12. Privacy and Cookies

12.1 The Seller guarantees that the Customer's personal data are collected and processed in compliance with the GDPR and applicable legislation on the processing of personal data.

The Customer is required to read and refer to the provisions of the Privacy Policy and the Cookie Policy , which are to be considered an integral and substantial part of these General Conditions.

If necessary, for the use of specific services, the Customer may also be asked to give express consent to the processing of his/her personal data.

 

13. Force majeure

13.1 If Causes of Force Majeure occur which affect the fulfillment of the obligations of the Seller and/or Manager under these General Conditions:

a) the Customer will be contacted as soon as reasonably possible to communicate this;

b) the obligations of the Seller and/or Manager under these General Conditions will be suspended and the deadline for fulfilling such obligations will be extended for the duration of the Force Majeure Event.

13.2 In the event that the Causes of Force Majeure affect the delivery times of the Product, the Seller will take care to organize a new Shipping date following the resolution of such Cause. In any case, the right of Withdrawal remains applicable to the Consumer.

 

14. Final clause

14.1 These general conditions of sale repeal and replace any previous agreement, understanding, negotiation, written or oral, between the Parties and concerning the object of this contract.

 

14.2 These general conditions of sale are constituted by all the clauses that compose them. If one or more provisions of these general conditions of sale are considered invalid or declared as such by law or following a decision by a body having jurisdiction, the other provisions will continue to have full force and effect.

 

14.3 The fact that one of the Parties does not enforce against the other a breach of any of the obligations contained in these general conditions of sale shall not be construed as a waiver to obtain the fulfillment of the obligation in question for the future.